General Support Guidelines

Insight Software Solutions, Inc. has officially ceased operations.

Our websites remain online temporarily to allow users to access online support options, download the installers (both portable and standard versions) and to access permanent, non-expiring license codes.

If you use one of our programs, it’s a good idea to:

Download any versions you need now.
Save the installer and license information locally.
Back up your macros and configuration.

No future updates or support will be available.

If you need support

Refer to the information from the help within the program or on each products support page.

Check the online Knowledge Base

Each of our products has a searchable knowledge base found through the Support page on each site. Enter keywords about your issue into the knowledge base and applicable solutions will be listed.

Make sure you are running the latest version

Open the program and click on the Help, About menu item to determine the version you are running.

Then check the product website (download page) to make sure you are running the latest version. (Some of our products provide an update link to a newer version, if available, right from the program About box.)

If someone else has reported the same problem it may already be fixed. We have a Revision History posted for our products at each website. If the problem you are experiencing has already been fixed, it will be in the Revision History.