Support

Helping Us Help You

To help us respond quicker and more accurately to your query we will need the following information:

Which of our products are you using?
In the case of error messages we'll need the complete content of the message. Saying "I got an error message", or "I got a crash" is not enough. We need to know exactly what the error message said.
Details of your system configuration. We don't need enormous detail at first, but need to know what version of Windows you are using and anything else you think might be relevant.
The full version number of the product you are running. You can find the version number in the About box by clicking Help | About.
A way to reproduce the problem. Basically a list of steps that you took, what you expected to happen, what did happen and (if it wasn't a crash) why it isn't what you expected.

There are also some things we don't need. Please don't send large attachments, copies of data files, or the program files. If we need copies of anything we will let you know.